Healthimax Terms and Conditions

Definitions

“SHC” means Smarta Healthcare
“Buyer” means the person who buys or agrees to buy the Products from Healthimax.
″Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
“Price” means the price for the Products including carriage, packing and VAT.
“Consumer” shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.

Healthimax is an online website which is owned and provided by Smarta HealthCare Ltd, a company incorporated in England and Wales under company number 8589394. Our Pharmacy is registered with the General Pharmaceutical Council. Registration number 1120846. The Superintendent Pharmacist for SHC is Baljit Kaur Gosal MRPharmS, who is registered with the General Pharmaceutical Council, registration no.2050367.

Buyer Registration/Ordering

To register with and use this site the buyer must be over 18 and the details which buyer provides to the seller must be true. The buyer will be responsible for the use of this site and for buyer orders. Please ensure that buyer keeps the log-in details secure so that no-one else can misuse them.

Information on the Website

The information included on Healthimax and SHC websites is provided in good faith. However the information should not be used as a replacement from the buyers healthcare professional.

Healthimax may provide links to other sites to give the buyer further information on a topic or product. As Healthimax has no control over the content of external links Healthimax is not responsible or liable for any issues that may arise from the buyers use of these sites. Please view these links as moving away from Healthimax website and Healthimax would recommend the buyer is aware of their separate terms and conditions.

Delivery Policy

Online shopping for healthcare should be easy and stress-free. That’s why we’ve created a convenient delivery guide to walk you through our delivery choices-

All orders will be dispatched upon successful receipt of payment.
Some items, such as flammable products and aerosols, may have restrictions, and certain weight/size conditions may limit available delivery options.
Estimated delivery dates exclude bank holidays and public holidays.
Delivery timelines are aligned with the chosen delivery option. While we strive to meet these timelines, they are indicative, and actual delivery times may vary.
Orders may be delivered in multiple packages.
Delivery to PO Box addresses is not available.
Being a registered UK pharmacy, we exclusively ship the medicines we offer to addresses within the UK. Unfortunately, we are unable to facilitate shipments to destinations outside the UK, such as the Republic of Ireland, the USA, Australia, and BFPO addresses. Depending on location, order contents, and weight, a combination of couriers may be used for safe delivery. For instance, aerosols may require a road-based courier, complying with the January 2013 Dangerous Goods Act by the Civil Aviation Authority. No additional delivery fees will be charged for this.
While we make every effort to adhere to estimated dispatch timescales, unforeseen factors may cause occasional delays. We are not liable for delays beyond our control. However, in compliance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days, or a full refund will be issued.
We take pride in partnering with Royal Mail for the delivery of almost 100% of our parcels. Royal Mail generally conducts deliveries from Monday to Friday and occasionally on Saturdays.

Patient Safety

We consistently prioritize patient safety and actively support the self-management of short-term conditions. Our over-the-counter medicines fall into two classifications: General Sales List (GSL) medicines or Pharmacy (P) medicines, with close monitoring of sales in both categories. Despite not requiring a prescription, we, as a responsible pharmacy, ask questions when customers purchase Pharmacy medicines.

Upon submitting your order, it will be temporarily “suspended” until our UK-based Pharmacists review the questionnaire responses and ensure satisfaction with your purchase. Additional questions may be necessary before processing your order. Please note that we reserve the right to limit, restrict, or cancel purchases as deemed necessary.

In our commitment to safeguarding our patients, we implement restrictions on the sale of products containing the following ingredients: • Paracetamol • Ibuprofen • Aspirin • Codeine • Dihydrocodeine • Promethazine • Dextromethorphan • Pseudoephedrine • Ephedrine • Bisacodyl • Loperamide • Cinnarizine • Clemastine • Chlorphenamine • Cyproheptadine These measures are in place to ensure responsible and safe usage of these ingredients. If you have any questions or concerns, please feel free to reach out to our team

Restrictions

We adhere to legal requirements that impose restrictions on the sale of specific items, including paracetamol, aspirin, codeine, dihydrocodeine, pseudoephedrine, and ephedrine. This is not only to comply with the law but also to prioritise patient safety by preventing the sale of medicines associated with misuse and abuse.

Our commitment extends to ensuring that patients receive an appropriate amount of medication, discouraging unnecessary accumulation. Additionally, we advocate for patients to seek guidance from healthcare professionals if issues persist or recur. The cautious use of over-the-counter medication is crucial to avoid masking underlying health concerns during prolonged usage. Your well-being is our foremost concern, and we encourage responsible and informed healthcare decisions.

Returns & Refunds

To initiate the return process for an item, kindly adhere to these straightforward steps. If you wish to return an item, please notify us within 1 day of the order being delivered. Following this notification, you have an additional 4 days to return the item to us. This provides a total window of 5 days for the return process. Your prompt communication and adherence to this timeline are appreciated in facilitating a smooth return experience.

Feel free to reach out to a member of our Customer Care team at 01234 831 768 to notify us about any returns. However, please be aware that we cannot accept returns for the following items unless they are damaged or faulty:

Perishable items. • Baby Milks. • Unsealed items with a protective seal due to health protection or hygiene reasons. • Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement. • Medicinal products that are approved by the Pharmacy team.

Kindly note that these restrictions do not affect your statutory rights. If you have any questions or concerns, please feel free to contact our Customer Care team for assistance.

Where to send Returns

After notifying our Customer Care team, please send your returns to the following address: Healthimax, 5 Stephenson Court, Fraser Road, Priory Business Park, Bedford, MK44 3WJ.

Please be aware that you are responsible for the costs associated with returning items, and we cannot be held responsible for any damages that may occur during the transit of returned goods. It is crucial to securely and appropriately package the items. We recommend using a recorded delivery service for all returns to ensure a traceable shipping process. If you have any additional questions or need assistance, please don’t hesitate to reach out to our Customer Care team.

Processing Refunds

Our goal is to complete the refund process within 3-5 working days upon receiving your item. However, please note that it may take up to 30 days for the refund to reflect in your account through the original payment method.

Upon canceling the contract, you are obligated by a legal ‘duty of care’ to maintain the items in good condition and cover the cost of their return. We reserve the right to deduct an amount from the refund to account for any loss of revenue in the value of the goods supplied, potentially up to 100%, if such loss is a consequence of unnecessary handling of the goods on your part.

Per the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we commit to refunding the entire amount paid for the returned items within 14 days from the date of receiving the notice of cancellation.

Payment Information

All fees to UK customers are made clear before checkout is complete. Payment for the products is due immediately upon the placing of buyers order online. Payment is accepted by credit and debit card.

No payment will be received and nothing will be dispatched until any payment made has cleared and been received by us. The buyer will receive confirmation that the transaction has been received, has been authorised and that the buyer’s card has been debited. The buyer will also receive a reference number, which will be required for any future correspondence.

Buyers credit and debit card details are administered by SagePay. We do not store your credit and debit card information.

Pricing and Availability

If an item is not available at the time of ordering, this may be mentioned as “out of stock” on the product information page. As Healthimax processes the buyers order, Healthimax may e-mail the buyer if any products ordered turn out to be unobtainable.

Whilst Healthimax will try to be as accurate as possible, Healthimax apologise in advance if Healthimax ever makes a pricing error. Wherever possible Healthimax will try to honour the incorrect price as a gesture of goodwill, however this is not always possible and if for some reason Healthimax is unable to sell the buyer the product at the stated price or less, we will contact the buyer first before proceeding.

In the market place Healthimax can never, always be the cheapest, in all medicines and sizes, however, Healthimax continually endeavour to offer options for each medicine that represent amongst the best value for money on the internet.

Product Quality

Healthimax will only source and use medicines that have been licensed for use in the UK. Healthimax only buys medicines direct from either the manufacturer or from an authenticated UK licensed wholesaler.

Healthimax will of course try and provide the buyer the products with the longest possible expiry date on them, but sometimes this is not always achievable. Some products only come with limited life or it may be that the manufacturer only has a certain date available for a product. Please check of all medicine received to make sure that the buyer uses it within the safe timeframe.

Please use, handle and store all products as stated in the manufacturers information or in our specific instructions, if supplied. The manufacturers, Healthimax nor SHC cannot be held responsible if the buyer deviate from this advice.

Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner.

Information provided by you

Information the buyer submits to the online doctor is not viewed by Healthimax or SHC and is entirely confidential. When the buyer submits information to the online doctor, it is the buyer’s responsibility to ensure that it is correct and truthful and Healthimax and SHC are not liable for buyer errors. The medicine provided must be for buyer’s personal use. The information provided for Pharmacy Only products will be viewed by our pharmacist as he or she needs to make a professional judgement as to the suitability of the medicines ordered. You must be over 18 to order products from this site.

Alteration to the Website and the Terms and Conditions

Healthimax reserve the right to alter healthimax.co.uk, the contents and terms and conditions at any time. When the buyer uses Healthimax’s site the terms and conditions at that time apply.

Events Beyond Our Control

Healthimax won’t be held responsible for a breach in these terms from events that are beyond Healthimax’s reasonable control. This condition does not affect your statutory rights

Medical Information

The buyer should always read the label and patient leaflet prior to using a medicine. Please contact your doctor or pharmacist if you are unsure about whether you should use a product.

Importing and Customs

When ordering products from a country other than the UK, please be aware that all customs responsibilities are borne by the buyer. The buyer is considered the importer of the medicine/product, therefore any charges levied by customs in the country where the goods are delivered, are the buyer’s responsibility. Healthimax and SHC operate under the law of England and Wales and as such complies with all such law when selling medicines and other goods. It is the buyer’s responsibility to comply with the legislation in the country where the buyer is receiving the goods.

Complaints

Healthimax business is built on customer service and Healthimax takes any shortfall in our standards very seriously. For complaints about pharmaceutical services (advice, prescriptions, medicines) the buyer’s complaint will be dealt with by one of SHC Pharmacists or Superintendent Pharmacist. Please email us at [email protected]

Law and Jurisdictionts

Healthimax, this website and its use are governed solely by the laws of England and Wales, and are subject to the exclusive jurisdiction of the English Courts.

Privacy and Security

At Healthimax, powered by Smarta Healthcare, we prioritize the privacy of our customers. Smarta Healthcare holds registrations with key regulatory bodies, including the General Pharmaceutical Council (GPhC), responsible for pharmacy regulation, and the Medicines and Healthcare Regulatory Authority (MHRA), overseeing online medicine sales. Additionally, our registration with the Information Commissioner’s Office (ICO) reinforces our commitment to upholding data privacy laws. Rest assured, we adhere to rigorous standards to safeguard your personal information.

We highly value your privacy and are dedicated to protecting and respecting it. Our commitment includes utilizing technology to bolster your online security. It’s essential that you carefully read and understand this Privacy Policy (‘the Policy’) as it provides crucial information about how we handle your personal data. By using our website and services, you acknowledge and agree to the terms outlined in this Policy.

If you disagree with any part of this Policy, please refrain from using our website or services. Explicit consent to this Policy will be requested when creating an account on our website.

Data Controls

This website is the property of and managed by Smarta Healthcare (‘we’, ‘us’, ‘our’), operating under the name Healthimax. Our registered address is 5 Stephenson Court, Fraser Road, Priory Business Park, Bedford, MK44 3WJ. You can contact us by phone at 01234 831 768 or via email at [email protected].

In accordance with the Data Protection Act 2018, Smarta Healthcare is designated as the ‘controller’ of your personal data. As the controller, we are responsible for overseeing and managing the processing of your personal data.

Please note that we may revise or update this Policy periodically. It is advisable to review this Policy from time to time to stay informed about the latest version, which will be applicable each time you visit this website.

Data Collection

We collect the following information types about you:

Contact Data

Username or similar identifier Date of birth Address

Health Data:

GP address NHS Number Patient notes Consultation notes Any other information related to your health and medical status

Financial Data:

Details provided for payment processing through a third-party payment provider

Transaction Data:

Details of purchased products Payments made

Technical Data:

Internet Protocol (IP) address Login data Browser type and version Cookies Time zone setting and location Browser plug-in types and versions Operating system and platform Other technology on devices used to access the website and communications

Usage Data:

Information about how the website is used, including: Full Uniform Resource Locators (URL) Clickstream data to and through the website Pages viewed Searches made Page response times Download errors Length of visit Page interaction information (scrolling, clicks, mouse-overs) Methods used to navigate away from the page

Marketing Data:

Preferences regarding receiving marketing communications from the organization

We reserve the right to monitor and record our communications with you, including telephone conversations and emails. This is done for purposes such as training, quality assurance, fraud prevention, and compliance. Monitoring and recording contribute to enhancing staff training, ensuring quality standards, preventing fraud, and ensuring compliance with relevant laws and regulations. Your awareness of these activities is crucial for transparency and compliance.

Voluntary Information

You may provide information and engage with us in various ways, including: Accessing and interacting with our website or reaching out to us by telephone, which may involve filling in forms and medical questionnaires. Creating an account on our website. Making product purchases through our website. Applying to join us as an employee or consultant. Providing feedback or reviews. Participating in surveys or questionnaires (though participation is optional). Subscribing to our newsletter. Contacting us for any reason, such as with queries, comments, or complaints.

We will handle all personal data in adherence to this Policy. Some information is mandatory for us to fulfill your requests, such as purchasing products, and we will communicate this requirement clearly during the collection of personal data.

It is imperative that all information provided to us is truthful, complete, and accurate. In the event of inaccurate or false data, and if fraud is suspected or identified, we will document this and may report it to the relevant authorities.

Correspondence through email or post may be recorded, and telephone calls with you may also be logged for record-keeping purposes.

Information Collection from the devices

During your visits to our website or interactions with our services, we, along with our advertisers and/or other service providers, may employ various technologies to automatically collect information about how the site is accessed and utilized.

A portion of this information is gathered through cookies and similar tracking technologies. If you wish to gain a deeper understanding of the types of cookies we utilize, their purposes, and how you can manage or control them, please refer to our Cookies Policy.

Information from other sources

We maintain close collaborations with third parties, including business partners, sub-contractors involved in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, ID verification organizations, and credit reference agencies. Information about you may be obtained from these third parties, and we may also receive your details from organizations selling products on our behalf.

For medical decision-making and fraud prevention purposes, we engage identity verification agents to examine the records of credit reference and fraud prevention agencies, with the search being recorded.

It is crucial to provide accurate information, as false or inaccurate data and suspected fraud will be documented, potentially leading to an inability to fulfill your order.

As for the storage of your personal data, details on this matter will be provided subsequently in the text you’ve not yet included. If you have specific queries or if there’s anything else you’d like to include, please let me know.

Information Usage

We process your personal data based on the following legal grounds:

Consent – When you willingly provide your consent.
Performance of a contact – In cases where processing is necessary for the execution of a contract with you.
Compliance with Legal Requirements To fulfill obligations mandated by applicable laws and regulations.
Legitimate Internets When processing is in line with our legitimate business interests for the routine operations of our business, without significantly affecting your rights, freedom, or interests.

The term “legitimate interests” refers to our reasonable and justifiable business interests that align with the normal functioning of our business and do not unduly infringe upon your rights or interests.

Marketing

For our legitimate business interests, particularly if you have purchased goods from us or have consented to or requested marketing communications, we may use your personal data to send you marketing communications about our relevant goods and services. You have the option to opt-out of receiving marketing communications by unsubscribing from emails or informing us at [email protected]. Your personal data will be retained in our records for marketing purposes until you choose to unsubscribe.

It’s important to note that even if you opt-out of marketing communications, we will still contact you for legitimate reasons related to your account and any products you order from us. Additionally, your personal data will be kept in our systems to ensure that you do not receive unwanted marketing communications. Please be aware that it may take a few days for your preferences to be updated in our system after unsubscribing.

Disclousure of your information

In pursuit of our legitimate interests, we may share your personal data with subcontractors and agents appointed to perform functions on our behalf, adhering to our instructions. This includes IT service providers, payment providers, accountants, auditors, and legal professionals. Additionally, we may engage third parties to seek your review of our services or to gather feedback.

We ensure GDPR compliance with all third-party suppliers before their engagement to guarantee responsible data handling. All necessary measures will be taken to secure your data in line with this Policy. Subcontractors and agents are only provided with the personal data necessary for service provision, and upon ceasing their services, we request the deletion or anonymization of your personal data within their systems.

In the event of mergers, asset sales, consolidation, restructuring, financing, or selling all or part of our business to another company, the new owners may use your personal data in a manner consistent with this Policy.

Your personal data may also be disclosed or shared if required by law, to enforce or apply our Terms & Conditions and other agreements, or to protect the rights, property, or safety of Smarta Healthcare, our customers, or others. This may involve exchanging information with other companies and organizations for purposes such as fraud protection, security, addressing technical risks, and reducing credit risk.

For ID verification, we share your personal data with our ID verification partner, typically during your first order or when updating personal details. While this check may be recorded on your credit record, it does not impact your credit score. If you are alerted to a credit check by an agency, feel free to contact us for assistance.

Your Rights Under applicable data protection legislation, you possess various rights, and while some of these rights are intricate, the key details are summarized below. If you have any specific questions or need further clarification, please don’t hesitate to ask. The rights include:

Right to Access:

You have the right to request access to the personal data we hold about you.

Right to Rectification:

You can request the correction of any inaccuracies or incomplete personal data we hold about you.

Right to Erasure (Right to be Forgotten):

In certain circumstances, you can request the deletion of your personal data. Right to Restriction of Processing: You have the right to limit or restrict the processing of your personal data in certain situations.

Right to Data Portability:

You can request to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.

Right to Object:

You have the right to object to the processing of your personal data, including for direct marketing purposes.

Rights in Relation to Automated Decision Making and Profiling:

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Right to Withdraw Consent:

If we rely on your consent for the processing of your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights or for more information, please contact us at [email protected]. We will respond to your request within the applicable legal timeframe and provide information on any actions taken.

Retention of data

We will retain personal data in compliance with relevant laws. Additionally, certain legal, audit, or statutory requirements, including HMRC financial document regulations, may necessitate the retention of personal data to address any potential disputes. The determination of the appropriate retention period considers the type of personal data, the potential risks associated with unauthorized use or disclosure, the purposes of processing, and alternative means to achieve those purposes.

As mentioned earlier, you acknowledge that The Independent Pharmacy is obligated by law to archive electronic patient records, including your personal information, communication, and treatments, for a minimum of 10 years.

When there is no legal basis for continued processing of your personal data, we will either delete or anonymize it. If deletion is not immediately feasible (e.g., due to personal information being stored in backup archives), we will securely store and isolate the data from further processing until deletion becomes possible.

It’s important to note that anonymous data, such as usage data, may be used for research or statistical purposes indefinitely without additional notice.

Changes to this policy

Please check back frequently to see any updates or changes to our Policy. Your continued use of our services after such modifications will signify your acknowledgment and acceptance of the revised Policy. If you have any concerns or questions regarding these changes, feel free to contact us at [email protected].

Contact us

For any questions, comments, requests, or concerns regarding this Privacy Policy, please feel free to contact us at [email protected].

The designated data protection officer for Healthimax is Harjinder Singh.

If you feel that your request or concern has not been addressed to your satisfaction, you have the option to escalate the matter to the Information Commissioner’s Office (https://ico.org.uk), the independent regulator overseeing data controllers and privacy in the UK

Electronic communications

By using healthimax.co.uk the buyer consents to accepting all communications electronically. Emails and all communications sent through Healthimax site e.g. forms etc. to us and from Healthimax are taken as being electronic and are deemed to be “in writing” to satisfy any legal requirement.